Desktop GIS Support Specialist

Location: New York, NY

Type: Full Time

Min. Experience: Entry Level

Boundless is looking for a GIS expert to troubleshoot, test, debug and generally assist our Desktop GIS customers with their open source environments.

About Us

Boundless is looking for a self-motivated, top-notch support engineer to join our growing open GIS team. Boundless is a high-growth software company that offers powerful geospatial solutions to free enterprises from proprietary software. Founded as not-for-profit in 2002, Boundless develops and supports open software for managing spatial data and building maps and applications. The experts at Boundless enjoy a fun and flexible work environment and exceptional benefits while building geospatial solutions for some of the largest corporations and government organizations.

We make the world's best open geospatial software, and we want you to help us support our users!

About You

You’re familiar with desktop GIS applications and are comfortable using QGIS and other open source GIS projects. You don’t hesitate to dive into an issue and diligently work to understand and replicate customers issues to provide streamlined technical support. You’re passionate about supporting others and helping them be successful. Ideally you’re familiar with spatial analytics, a variety of GIS concepts, and GIS data formats.

About the Job

You’ll provide high-quality technical support and customer service to Boundless enterprise customers through effective communication and efficient troubleshooting. Digging into QGIS, GeoServer, GeoWebCache, and PostGIS will be a daily occurrence as you work to resolve technical issues. You’ll set up multiple environments, troubleshoot reported issues, quickly identify bugs or defects related to Boundless products, and provide detailed bug reports to product teams. Working in a time sensitive environment, you’ll collaborate with other engineers to test and deliver software patches, learn the supported environments of enterprise customers, and ultimately maintain a comprehensive support database.

Qualifications

  • Aptitude to assist Boundless customers with evaluating, understanding, and resolving their technical issues related to working with Boundless Desktop and Boundless supported plugins
  • Ability to understand basic system administration and troubleshooting of Mac OS X and Microsoft Windows
  • Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment
  • Strong prioritization skills including time management and work-load efficiency
  • Familiar with agile processes and comfortable working in an internationally distributed, remote team
  • Ability to provide excellent customer service, demonstrating analytical and problem-solving skills
  • Skilled at troubleshooting and debugging complex technical issues, then explaining them succinctly and clearly
  • Enjoy collaborating with various teams and they feel the same about you
  • Excellent verbal and written communication skills in English, but the more languages the better
  • Bachelor’s in GIS, geography, computer science, management information systems, or relevant field

The ideal candidate also offers:

  • Existing QGIS community member and committer
  • Working knowledge of Esri products (ArcGIS for Desktop, ArcGIS for Server, ArcSDE, etc)
  • Experience developing against QGIS, GeoServer, PostGIS, OpenLayers, GeoNode, GeoGig, and other open source GIS software
  • Familiarity with Zendesk Support  

Boundless Offers

We invest in the best people and treat them right. We offer competitive salaries and great benefits (all the basics, plus three weeks of vacation and lots of snacks). Most importantly, we offer a challenge: to build software that will help change the status quo.

Boundless is a small but growing organization focused on bringing the best enterprise open source geospatial software to organizations and governments around the world. Our team is distributed from Austria to Argentina, with higher concentrations in St. Louis, New Orleans, Washington DC and Victoria, BC.

How to Apply

Send us your resume and cover letter, and make sure to let us know why you're interested in Boundless!

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