Full Stack Support Engineer

Location: New York, NY

Type: Full Time

Min. Experience: Mid Level

Boundless is looking for a full stack support engineer to troubleshoot, test, debug and generally assist our enterprise customers with their production environments.

About Us

Boundless is looking for a self-motivated, top-notch full-stack support engineer to join our growing open GIS team. Boundless is a high-growth software company that offers powerful geospatial solutions to free enterprises from proprietary software. Founded as not-for-profit in 2002, Boundless develops and supports open software for managing spatial data and building maps and applications. The experts at Boundless enjoy a fun and flexible work environment and exceptional benefits while building geospatial solutions for some of the largest corporations and government organizations.

We make the world's best open geospatial software, and we want you to help us support our users!

About You

You've been up and down the application stack and have a solid understanding of a few different types of databases, application servers, programming languages, and clients. You know your way around a few different operating systems and know networking and security because you've had to deal with them, not because you took a course. Java or Python is your go-to language and you've got web app development experience on at least one. You love to hack around and figure out how things work, what could work better, and why. You’re passionate about supporting others and helping them be successful. Ideally you know some GIS concepts and data formats.

About the Job

In this role you’ll be providing support to our customers for questions that can't be googled or solved by "turning it off and back on again". You'll interact with customers to debug issues, replicating their environments as required, and providing solutions or filing detailed bug reports with product teams as needed. Working in a time sensitive environment, you’ll collaborate with other engineers to test and deliver software patches, learn the supported environments of enterprise customers, and ultimately maintain a comprehensive support database. Additionally you will need to provide occasional off hour support coverage.

Qualifications:

  • Significant experience with multiple programming languages as well as web frameworks such as Django, SpringMVC, or others (Java/Python preferred)
  • Understand web services, including security and performance aspects
  • Experience with PostGIS, Oracle spatial or other spatially enabled RDBMS. Schema-less database experience is good too
  • Good knowledge of various Unix based OS’s, networking, security, and performance tuning
  • Ability to quickly setup various environments using AWS, Docker, local VMs or other tools, bonus points for using something like Chef, Ansible, or Puppet
  • Familiar with agile processes and comfortable working in an internationally distributed, remote team
  • Ability to provide excellent customer service, demonstrating analytical and problem-solving skills
  • Skilled at troubleshooting and debugging complex technical issues, then explaining them succinctly and clearly
  • Enjoy collaborating with various teams and they feel the same about you
  • Excellent verbal and written communication skills in English, but the more languages the better
  • Bachelor’s in GIS, geography, computer science, management information systems, or relevant field

The ideal candidate also offers:

  • Experience with GIS formats and workflows
  • Experience using QGIS, GeoServer, PostGIS, OpenLayers, GeoNode, GeoGig, and other open source GIS software
  • Familiarity with Zendesk Support

Boundless Offers

We invest in the best people and treat them right. We offer competitive salaries and great benefits (all the basics, plus three weeks of vacation and lots of snacks). Most importantly, we offer a challenge: to build software that will help change the status quo.

Boundless is a small but growing organization focused on bringing the best enterprise open source geospatial software to organizations and governments around the world. Our team is distributed from Austria to Argentina, with higher concentrations in St. Louis, New Orleans, Washington DC and Victoria, BC.

How to Apply

Send us your resume and cover letter, and make sure to let us know why you're interested in Boundless!

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